To Contact Us:
PHONE: 503.374.1930 or 800.728.2278
EMAIL: info@pineneedles.com

Business Office:
Monday through Friday: 9:00am to 5:00pm Pacific Time
Saturday & Sunday: CLOSED

Mailing and Delivery Address:
155 Otto St. Unit A
Port Townsend, WA 98368

We look forward to hearing from you!

Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• Some or all of my order hasn't arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How to Use MyRewards
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping and Returns
• Shipping for Wholesale Customers
International Shipping
• Do you ship to my country?
• What are my payment choices?
• What are my shipping charges?
• What is the return policy?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question about my charges.
• I need a copy of my receipt / invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?